At Fox & Associates, we hold the value of “people come first” close to our hearts. We understand that our growth and success stem from our strong relationships and client focus. That is why we continuously strive to enhance our service delivery and provide our customers with the best possible experience.
To ensure that we provide you with the best possible experience and exceed your expectations at every turn, we regularly conduct Net Promoter Score® (NPS) client surveys.
Recently, we surveyed clients who have used our services within the last year, and we are delighted to announce that we received an exceptional NPS score of +90.
To put this into perspective, a score of +70 is considered outstanding, making our result a testament to the hard work and dedication we have shown in maintaining the highest levels of customer support, communication, and service during the last year.
Our Key Results:
- 100% of responses were somewhat or extremely satisfied with Fox and Associates.
- 90% of clients would recommend Fox and Associates to a friend or colleague.
Thank you to everyone who responded to the survey. It means the world to us. Your input has been instrumental in supporting our mission to become the leading surveying company in New Zealand.
What is a Net Promoter Score?
The Net Promoter Score (NPS) is widely recognized as the premier metric for evaluating customer loyalty, making it an essential tool for organisations seeking to enhance their customers’ overall experience. It is considered a more accurate measure of customer loyalty than other conventional customer satisfaction surveys.
To calculate NPS scores, survey responses are divided into three categories based on the rating: Promoters (those who rate 9 or 10), Passives (those who rate 7 or 8), and Detractors (those who rate 0 to 6). The overall NPS score is calculated as the percentage of Promoters minus the percentage of Detractors, resulting in a score that ranges from -100 to +100.
According to Survey Monkey’s worldwide benchmark data, which includes NPS scores from over 150,000 organizations, the average NPS score is +32. However, our NPS score is an impressive +90.