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Happy Clients, Happy Us! Celebrating Our NPS Score

Fox and Associates

The team at Fox & Associates believes in clear communication and exceeding expectations. That's why we listen closely to our clients. One way we ensure we're on the right track is through regular Net Promoter Score® (NPS) surveys.

Recently, we surveyed clients who utilised our services in the past six months. And we're thrilled to announce that we received an NPS score of +81. For comparison, an NPS score of +70 is considered excellent and Fox and Associates has consistently achieved scores at this level or above in every survey we've conducted.

Excellent Results Lead to Excellent Service

  • 96% of clients are somewhat or extremely satisfied with Fox and Associates.
  • 84% of clients would highly recommend Fox and Associates to a friend or colleague.
  • 84% of clients described us as knowledgeable.
  • 76% of clients described us as reliable.

Thank you to everyone who participated in our recent survey. Your honest feedback is invaluable and helps us refine and improve. We're committed to exceeding your expectations and being a land surveying partner that you can trust.

 

What is Net Promoter Score?

Net Promoter Score (NPS) is a simple yet powerful tool that measures customer loyalty and overall experience.

NPS surveys focus on one key question: How likely are you to recommend us to a friend or colleague?

Based on their answer (0-10), customers will fall into three categories:

  • Promoters (9-10): These are your biggest fans, likely to rave about your brand and drive referrals.
  • Passives (7-8): Neutral, satisfied but not enthusiastic enough to spread the word.
  • Detractors (0-6): Unhappy and potentially damaging your reputation through negative feedback.

Your overall NPS is calculated by: NPS = % of Promoters - % of Detractors. A higher score indicates happier, more loyal customers. The range goes from -100 (all Detractors) to +100 (all Promoters).

So, how do we stack up?

Globally, the average NPS is +32. But we're proud to say ours is a whopping +80! That means our customers are not just satisfied, they're true advocates for our brand. This achievement is even more impressive considering our consistent record of exceeding client expectations in every NPS survey we've conducted.

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